Booking, Cancellation & Attendance Policy
At Bump to Baby AZ, we believe every family deserves a village. We work hard to create welcoming, supportive spaces where parents can connect, learn, and feel a little less alone in the early years of parenthood.
To make that happen, we intentionally keep many of our classes and groups small. This allows us to create a more personal experience, make room for meaningful connections, and ensure everyone feels comfortable and supported.
We're also a small, independently owned business. When you reserve a spot, we're holding that space just for you. Last-minute cancellations and no-shows mean we often can't offer that spot to another family, and those lost bookings directly affect our ability to keep offering the classes, groups, and community you love.
We completely understand that life with little ones is unpredictable. We simply ask that you familiarize yourself with the policies below before booking. We appreciate your understanding and support!
1. Cancellation Policy
Classes & Special Events
Cancellations must be made at least 48 hours before the scheduled start time to receive a refund.
Cancellations made within 48 hours of the event and no-shows are nonrefundable.
We are unable to offer refunds for missed classes, late arrivals, or early departures.
Weekly Support Groups/Play Groups/Story time
Please cancel by 10:00 PM the evening before your scheduled group.
Late cancellations and no-shows are appreciated to be avoided, even when attending a free group.
For paid groups, cancellations made after the deadline and no-shows are nonrefundable.
For free groups, there's no financial penalty for canceling, but letting us know you're unable to attend helps us open that spot for another family who may be waiting to join.
If you need to cancel, you can do so through your Bump to Baby AZ app or by emailing hello@bumptobabyaz.com.
Please note that the cancellation deadline is based on the scheduled start time of your event.
2. Pregnancy & Prenatal Class Recommendations
Expecting a baby? We recommend scheduling prenatal classes before 36 weeks of pregnancy whenever possible.
Babies don't always follow our calendars, and labor can begin earlier than expected! Taking your classes earlier gives you the best chance of attending without having to worry about a last-minute change in plans.
If you go into labor on the day of your scheduled class, we completely understand that attending is no longer an option. However, because this falls within our 48-hour cancellation window, we are unable to offer a refund or guarantee a transfer to another class.
We encourage you to plan ahead so you can focus on what matters most when baby decides it's time!
3. Babies & Childcare Policy
We love having little ones at Bump to Baby AZ! After all, they're a big part of why we're here.
Weekly Support Groups
All of our support groups are parent-and-baby friendly! We love having your little ones with you. Each group is designed around a general age range or developmental stage to help families connect with others in a similar season of parenthood.
These age ranges are intended as guidelines, not strict cutoffs. We understand that every baby develops at their own pace, or prefers a certain nap schedule, so if your little one is close to the listed age range or transitioning between stages, you're welcome to join the group that feels like the best fit!
We do ask that groups remain within their intended age range, so a group designed specifically for newborns (birth–16 weeks), for example, isn't intended for older siblings or toddlers.
Not sure which group is right for your family? Just ask us! 🧡
Classes & Workshops
Most of our classes welcome babies in arms or pre-crawling babies, unless otherwise specified in the class description.
Once your little one becomes mobile, we recommend arranging childcare whenever possible. This allows you to fully participate, focus on the material, and get the most out of your experience without having to chase a tiny explorer around the room.
Some classes and events are specifically designed for older babies and children, and those will be noted in the event description.
Not sure whether your little one can attend? Just ask us before booking!
4. Late Arrivals & Missed Classes
We understand that getting out of the house with a baby can sometimes feel like an Olympic sport.
Please do your best to arrive on time so you don't miss important information or disrupt the experience for other families.
If you're running late, you're still welcome to join when appropriate. However, we cannot extend class times or provide refunds or credits for time missed due to late arrival.
If you are unable to attend a class or event, our standard cancellation policy applies.
5. Refunds, Credits & Transfers
Our cancellation policy applies to all paid classes, workshops, and events, regardless of the reason for cancellation.
We are unable to guarantee refunds, credits, or transfers for cancellations made outside the applicable cancellation window.
If Bump to Baby AZ needs to cancel or reschedule an event, registered participants will be notified and offered an appropriate refund or alternative option.
6. Need Help?
We know things happen. Parenting is unpredictable, schedules change, and sometimes life throws us a curveball.
If you have questions about a particular class, event, or our policies, please reach out before booking. We're always happy to help!
Email: hello@bumptobabyaz.com
Thank you for supporting our small business, respecting our instructors' time, and helping us keep this little village thriving. Every booking matters, and we're so happy you're here. 🧡
By completing a booking, you acknowledge that you have read and agree to the policies outlined on this page.